Shopping Cart
The cart is empty.
Cart contains {{shoppingcart.totalQuantity}} Item(s) Total: {{shoppingcart.subtotal}} {{shoppingcart.total}}

FAQ

About Us

Since 1999, Premier Menus has been servicing the restaurant industry, providing top quality American made menu covers. Our customer service representatives work one on one with you to match the right menu for your business. We know our products inside and out and will ensure that you receive a product that meets or exceeds your expectations.

FAQ - Menu Covers

How do I choose the right menu cover?

  • Style - Perhaps most importantly, you want the menu cover to complement the style and feel of your establishment. You want a menu that will present your offerings in a positive way. It should impart, through its look and feel, what the customer should expect in the way of service, food quality and price from the restaurant.
  • Size & Configuration - Choosing the right size should be your first decision. Unless you are a upscale fine dining restaurant, you should avoid over-sized menus. A larger menu imparts a message that tells your customer to expect a higher priced offering. Casual and mid-priced restaurants should limit themselves to no larger than an 8 1/2 x 11 size. The configuration or number of pages should be determined by the size and number of menu offerings. Your menus items should be neat and not overly crowded on your menu insert. The correct balance between type and white space will improve the perception the customer has of the restaurant.
  • Durability - The makeup of your customers will determine the type and style that you choose. If your customer is made up of families with children who are likely to be rough on your menus you should choose a vinyl pocket style menu. If you customers are more upscale, you can then decide if a ribbon corner menu is right for you. Our sales people can help you with the selection process.

How long will my menu covers last?

Product longevity varies widely. Materials that are used in production, care taken by your staff, the type of clientele all effect the life-span of a menu cover. Hard-backed menus can last up to a couple of years, while cafe style menus about half that time.

What is the maximum image size that can be foil stamped or silk screen printed?

The maximum die size for foil stamping or silk screen printing is 20 square inches. If a larger image is required or your covers require two separate image areas you can request a custom estimate from one of our sales service representatives.

Do you have menus in stock?

We have a limited amount of product that is always on the shelf but for the most part, our products are made to order. Delivery times vary and are listed on each product page. We offer a large variety of color, size and configuration options so it would be impossible to have all of them available for immediate delivery. If you have a special delivery requirement we will try to work with you to expedite your order to meet you special needs.

I am not sure I understand the menu sizing. Can you please explain?

Product selection sizes refer to actual insert sizes (a menu cover referenced as 8.5" x 11" = 8.5" x 11" paper (insert) size). The overall size of the menu will be slightly larger depending on the style and number of pages.

Can I get a sample of the product I am interested in purchasing?

When available we offer 1 free sample per customer of most products (shipping included). If more samples are requested they are available at an extra charge and are not returnable. They will be sent via UPS unless otherwise requested. You might incur and additional charge if you need the delivery expedited.

Are custom sized menu covers available?

Yes. We offer custom sizes and designs that are manufactured using the same material we offer in our standard lines. Our designers will work with you to develop a look and style that will be unique for your restaurant.

How many menu covers / accessories should I order?

  • Menu Covers - 75% of seating capacity
  • Check Presenters: 50% of the total number of tables you have
  • Wine Books / Captain’s Books: 25% of the total number of tables you have
  • Table Tents: 1 per table

How accurate is the swatch colors on the website?

They may vary slightly from actual material colors because of color limitations of the monitor you are reviewing them on. Material colors can vary based on dye lots. If your concerned about matching an exact color we recommend ordering a material sample to ensure the finished product is correct.

What are the costs to custom imprint our logo on the menu cover?

Customization with your logo or establishment name is available. We generally include in our menu price the cost to customize your menu cover in 1 color. Different materials allow for different methods of customization. Each product page shows the available methods and their corresponding cost. Foil stamping, silk screening or blind debossing are available. The cost for each is listed on the pricing page for each product.

How do I send artwork for printing onto my menu covers?

Because of the amount of confusion that is created by the question "is my artwork acceptable", we suggest that you send us what you have available and our art department will review the file(s) and determine if it is OK to use or if it requires modification to work in our production process. You can email the file as an attachment to artdept@premiermenus.com. Please include your contact information; name, business name and phone number so that we can forward a response to the inquiry. There is no charge for the process.

If you are creating artwork from scratch we require a vectored file that does not contain any fine lines or high level of detail in the artwork. Remember you are most likely choosing to foil stamp or silk screen your logo in 1 color. The customization will look the same as a flattened black and white version of your file. The only difference is that the black will be substituted with the foil or ink color you choose. Lines should be at least 5 pts and lettering at least 24 pts.

What positions are available for my logo or text?

Your customization can be positioned in the location of your choice, however, most customers choose one of the following options:

  • Dead Center: Centered both vertically and horizontally.
  • Optical Center: Centered slightly above dead center.

What if my artwork needs to be reworked? Logos not submitted in a usable format can be reworked by our Art Department for a standard $50/hour. After reviewing your submission we will provide you with a firm price for your approval prior to initiating work on your project.

Will I receive a proof of my submitted artwork?

Color Proofs/Spec Sheets are provided via email at no additional charge for all customized products. Proof approval must be verified via return email or fax prior to order proceeding to production. Please note that some changes to proofs may be chargeable.

Are stock logos available and how much do they cost?

Any text copy is available at no extra charge for customization. Some examples of text based logos; Breakfast, Lunch, Dinner, Desserts, Drink List, Guest Services, Lista De Vinos, Menu, Reservations, Thank You, Wine List etc.

Can I get a pre-production sample?

Orders for customized samples of products prior to full production runs can be produced. Foil Stamp/Blind Deboss fee(s) will apply (not incurred again at full order placement unless logo or logo size changes). An additional labor/set up fee of $75.00 also applies.

How long does it take to produce my menu covers?

Production times vary by product. Lead times are calculated based on proof approval. We are very conscious of the critical nature of the product and have an on-time history of over 95%.

How long will it take ship my menu covers?

All orders are shipped via UPS Ground unless otherwise specified. Expedited services, such as Next Day Air and Next Day Air Early AM Delivery, are available for an additional fee. Please call for pricing if you need Saturday delivery. Customers may provide their own UPS or FedEx, if preferable. Priority Ship Dates may be available for customized orders. Expedited shipping may be necessary to accommodate deadlines. We are not responsible for delays in transit.

How do I place my order?

Orders may be placed as follows: Online, Email, Fax, Verbal (with written confirmation; we are not responsible for errors resulting from verbal orders). On custom products we reserve the industry-standard right to ship and bill for 5% over or under the quantity ordered. The following product information is required for menu cover order placement: Name (type of menu cover); insert size; # of views; color; customization (foil stamp color or blind deboss); quantities.

What are your payment terms?

Full payment is required upon order placement. Visa, MasterCard, American Express, Discover, certified checks or company checks. Personal checks are not accepted. The following information is required for payment via credit card:

  • Credit Card No. – Credit Card Expiration Date – CVV
  • Code Cardholder Name (exact) on Credit Card – Billing Address (exact) for Credit Card

What if I need to return my menu covers?

Here is our policy for NON-CUSTOM returned items:

  1. A Return Authorization Number is mandatory and will be issued by a Customer Service Representative within 10 days (only) of customer’s receipt of product.
  2. For ID purposes, Return Authorization Numbers must be clearly marked on the outside of all packages being returned.
  3. Returns must be received within 10 days of issuance of Return Authorization Number.
  4. An authorized return may be returned for replacement or credit, less a 20% restocking fee and only after inspection and approval by Premier Menus.
  5. Shipping charges (both ways) are the responsibility of the customer.
  6. All returns must be in the same condition as originally received.
  7. Customized and non-stock items are non-returnable.

How should I clean and store my menu covers?

Products should be regularly maintained by cleaning with a slightly damp cloth. We do not recommend menu boxes for storage of your menu holders. We do recommend a light spray of ScotchGuard on Cork products to prevent absorption of food and beverage spills.